Essential Bodyworks

    Privacy Policy

    Last updated: May 25th 2018 (GDPR compliant)

    Essential Bodyworks is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

    Why We Collect Information

    We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

    You agree that you do not object to us contacting you whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. You may withdraw this consent by emailing us to that effect.

    Information We Collect

    The type of information we will collect about you includes:

    • Your name
    • Address
    • Phone number
    • Email address
    • Credit/Debit card details

    We will never collect sensitive information about you without your explicit consent.

    Data Accuracy & Security

    The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

    The personal information which we hold will be held securely in accordance with our internal security policy and the law, but be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we may feel obliged to do so. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

    We endeavour to take all reasonable steps to protect your personal information, however we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

    Cookies

    We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

    GDPR Privacy Policy Notice

    Due to the GDPR changes effective from May 25th 2018, this privacy policy notice is for this website; https://essentialbodyworks.co.uk and served by Essential Bodyworks and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations.

    Policy Key Definitions

    • "I", "our", "us", or "we" refer to the business, Essential Bodyworks & any other trading names.
    • "you", "the user" refer to the person(s) using this website.
    • GDPR means General Data Protection Act.
    • PECR means Privacy & Electronic Communications Regulation.
    • ICO means Information Commissioner's Office.
    • Cookies means small files stored on a users computer or device.

    Processing of Your Personal Data

    Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases.

    Lawful basis: Consent – you have consented to read our information by choosing to click on our website. You have consented to receive information that is relevant to our products and or services by subscribing to our newsletter or opting in. You can unsubscribe or opt out any time by clicking the relevant link on the information that we emailed to you. Your submitted contact information will remain logged until you decide to opt out or unsubscribe. Alternatively you can email us at info@essentialbodyworks.co.uk

    Information We May Collect From You

    We may collect and process the following data about you:

    • Information that you provide by filling in forms on our site essentialbodyworks.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.
    • If you contact us, we may keep a record of that correspondence.
    • If you complete surveys that we use for research purposes, the information which you provide in response to that survey.
    • Details of transactions you carry out through our site and of the fulfilment of your orders.
    • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.

    IP Address and Cookies

    We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

    Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device/computer.

    Data Retention Period

    We will continue to process your information until you withdraw consent or it is determined your consent no longer exists.

    Sharing Your Information

    We only share your personal information where it is lawful and necessary to do so with third parties. If you choose to participate in any training courses, treatments, or the purchase of gift vouchers, your contact and payment information may be processed by our payment providers. We accept payments via Stripe, BACS bank transfer, cash, and card services. Your information may be used to process payments, issue invoices, or provide refunds where needed.

    Your Individual Rights

    Under the GDPR your rights are as follows:

    • The right to be informed
    • The right of access
    • The right to rectification
    • The right to erasure
    • The right to restrict processing
    • The right to data portability
    • The right to object
    • The right not to be subject to automated decision-making including profiling

    You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.

    Data Security and Protection

    We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

    Sponsored Links, Affiliate Tracking & Commissions

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    Email Marketing Messages & Subscription

    Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. Any email marketing messages we send are done so through an EMS (email marketing service provider). Email marketing messages that we send may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages.

    Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences/the information we hold about you at any time.

    Your Rights Under the Data Protection Act

    Where applicable, you may have certain rights under the UK's Data Protection Act 1998, including the right to see the personal information held about you and you may ask us to make any necessary changes to ensure it is accurate and up to date.

    You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Essential Bodyworks, 107 Hassell Street, Newcastle under Lyme, Staffordshire, England, ST5 1AX or by clicking the unsubscribe link on any marketing communications we send to you by email.

    Where you have given us your consent to the specific processing of your personal data please note you have the right to withdraw that consent at any time. Should you wish to withdraw your consent please contact us at the address above or email info@essentialbodyworks.co.uk

    Contact Us

    If you have any questions or comments about our privacy policy, please contact us:

    Essential Bodyworks
    107 Hassell Street
    Newcastle-under-Lyme
    Staffordshire, ST5 1AX
    Email: info@essentialbodyworks.co.uk
    Phone: 01782 938538